Return Policy

If you choose to cancel a magazine subscription, you can receive a refund for all unsent issues.

if you’ve selected a recurring credit card payment option, you can cancel at any time and will continue to receive issues until your current payment runs out - we do not provide refunds for partial billing periods.

we will offer a refund or exchange on a subscription copy or a merchandise item purchased if the item:

  • is found to have a genuine production fault

  • is significantly different to the sample or description given to the purchaser

  • it’s been damaged in the post

the purchaser must provide proof of purchase. if the original purchase was made on a credit or eftpos card, the refund must be credited to the original card used.

if the original purchase was made from an independent retailer (newsagent, supermarket or store), your returns query must be made with that retailer directly.

if the item is deemed faulty, we will cover the cost involved in returning items.

unfortunately we are unable to provide a refund or replacement if you change your mind.

this returns policy corresponds with consumer's rights under australian consumer law.

If you have any questions or suggestions regarding these terms and conditions, please contact us at info@alicedmagazine.com during business hours Monday to Friday.

COVID-19 Shipping

Due to the covid-19 outbreak, our mailing operation and australia post continue to service our titles.  our magazines are printed and wrapped with minimal interaction and all our supplier sites have confirmed increased hygiene measures for their operations to be able to continue to operate and be able to safely supply their services to us and our customers. 

australian subscription delivery continues ‘business as usual’ at this time. see delivery for further information’

for international subscriptions, the continuation of delivery will be dependent on global restrictions and we face some challenges around reduced international airfreight and potentially higher shipping rates. rest assured we are working as diligently as possible to ensure continuity of service through these unprecedented times, and even if it becomes necessary to suspend or delay your copies, you will not miss a single issue to which you are entitled.

Shipping Timeframe

for print copies ordered in australia, your order will be sent via australia post – a parcel will be sent via eparcel which requires a signature on delivery. please allow 5-18 business days for the request to be processed, despatched from our office and to arrive with you, starting from the date on your order confirmation email. 

for our international customers, your order will be dispatched via a combination of international airmail courier and local postal services, which will have tracking and sometimes require a signature. please allow up to 4 weeks from the date on your order confirmation email.

Returns must be advised via email within 2 days of receiving the product, along with the order number, photo proof of the damaged item & packaging. 

if your item has taken longer than this to arrive, contact us with the specifics of your order and we’ll follow it up.